/* Plateforme Beeline — passeport machine & espace client (mobile d'abord) */

.bsp {
	--bsp-g-50: #f3f9ee;
	--bsp-g-100: #e3f1d6;
	--bsp-g-200: #c6e4ac;
	--bsp-g-400: #7dbf4a;
	--bsp-g-500: #5aab2e;
	--bsp-g-600: #43922a;
	--bsp-g-700: #327322;
	--bsp-g-800: #22521b;
	--bsp-g-900: #143218;
	--bsp-ink: #142019;
	--bsp-ink-2: #33433a;
	--bsp-muted: #5f6f65;
	--bsp-line: #e3ebe0;
	--bsp-tint: #f6faf3;
	--bsp-warn: #b26b00;
	--bsp-warn-bg: #fff4dd;
	--bsp-danger: #b3261e;
	--bsp-danger-bg: #fdecea;
	--bsp-radius: 18px;
	--bsp-shadow: 0 10px 30px -12px rgba(20, 50, 24, .18), 0 2px 6px -2px rgba(20, 50, 24, .06);
	background: linear-gradient(180deg, var(--bsp-tint), #fff 420px);
	padding: 24px 0 64px;
	color: var(--bsp-ink-2);
	font-family: "Plus Jakarta Sans", system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
	line-height: 1.55;
}
.bsp *, .bsp *::before, .bsp *::after { box-sizing: border-box; }
.bsp [hidden] { display: none !important; }
.bsp--embedded { background: none; padding: 0; }
.bsp h1, .bsp h2, .bsp h3 { color: var(--bsp-ink); margin: 0; letter-spacing: -.015em; line-height: 1.2; }
.bsp a { text-decoration: none; }
.bsp-container { max-width: 1120px; margin: 0 auto; padding: 0 16px; }
.bsp-container--narrow { max-width: 560px; }
.bsp-i { width: 1.2em; height: 1.2em; flex: none; vertical-align: -0.2em; }
.bsp-mono { font-family: ui-monospace, "SFMono-Regular", Menlo, Consolas, monospace; letter-spacing: .06em; }
.bsp-muted { color: var(--bsp-muted); margin: 0; }
.bsp-eyebrow { display: inline-flex; align-items: center; gap: 8px; margin: 0 0 8px; font-size: .78rem; font-weight: 700; text-transform: uppercase; letter-spacing: .08em; color: var(--bsp-g-600); }

/* Boutons */
.bsp-btn { display: inline-flex; align-items: center; justify-content: center; gap: 10px; padding: 12px 20px; border-radius: 999px; border: 2px solid transparent; font: 700 .95rem/1.2 inherit; font-family: inherit; cursor: pointer; transition: transform .2s, background .2s, box-shadow .2s; }
.bsp-btn:hover { transform: translateY(-2px); }
.bsp-btn--lg { padding: 16px 24px; font-size: 1.02rem; }
.bsp-btn--primary { background: var(--bsp-g-600); color: #fff; }
.bsp-btn--primary:hover { background: var(--bsp-g-700); color: #fff; }
.bsp-btn--danger { background: var(--bsp-danger); color: #fff; box-shadow: 0 10px 24px -10px rgba(179, 38, 30, .7); }
.bsp-btn--danger:hover { background: #962018; color: #fff; }
.bsp-btn--wa { background: #25d366; color: #fff; }
.bsp-btn--wa:hover { background: #1fb457; color: #fff; }
.bsp-btn--ghost { border-color: var(--bsp-line); background: #fff; color: var(--bsp-ink-2); padding: 9px 16px; font-size: .88rem; }
.bsp-btn--ghost:hover { border-color: var(--bsp-g-400); color: var(--bsp-g-700); }

/* Alertes */
.bsp-alert { display: flex; align-items: center; gap: 10px; padding: 14px 18px; border-radius: 14px; margin-bottom: 16px; font-weight: 600; }
.bsp-alert--ok { background: var(--bsp-g-100); color: var(--bsp-g-800); }
.bsp-alert--err { background: var(--bsp-danger-bg); color: var(--bsp-danger); }

/* Cartes */
.bsp-card { display: block; background: #fff; border: 1px solid var(--bsp-line); border-radius: var(--bsp-radius); padding: 22px; margin-bottom: 16px; }
.bsp-card > h2 { display: flex; align-items: center; gap: 10px; font-size: 1.12rem; margin-bottom: 18px; }
.bsp-card > h2 .bsp-i { color: var(--bsp-g-600); }
.bsp-count { margin-left: auto; font-size: .8rem; font-weight: 700; color: var(--bsp-muted); background: var(--bsp-tint); padding: 2px 10px; border-radius: 99px; }

/* En-tête du passeport */
.bsp-hero { display: grid; grid-template-columns: 1fr; gap: 0; background: #fff; border: 1px solid var(--bsp-line); border-radius: 24px; overflow: hidden; box-shadow: var(--bsp-shadow); margin-bottom: 16px; }
.bsp-hero__media { background: radial-gradient(circle at 75% 20%, var(--bsp-g-100), transparent 55%), linear-gradient(160deg, var(--bsp-g-50), #fff); display: grid; place-items: center; aspect-ratio: 16 / 10; }
.bsp-hero__media img { width: 100%; height: 100%; object-fit: contain; padding: 16px; }
.bsp-hero__ph { color: var(--bsp-g-500); }
.bsp-hero__ph .bsp-i { width: 84px; height: 84px; stroke-width: 1.3; }
.bsp-hero__body { padding: 22px; }
.bsp-hero h1 { font-size: clamp(1.5rem, 5vw, 2.2rem); font-weight: 800; }
.bsp-brand { margin: 6px 0 0; color: var(--bsp-muted); font-weight: 600; }
.bsp-tags { display: flex; flex-wrap: wrap; gap: 8px; margin: 16px 0 18px; }
.bsp-status, .bsp-tag { display: inline-flex; align-items: center; gap: 6px; padding: 6px 12px; border-radius: 99px; font-size: .8rem; font-weight: 700; }
.bsp-status::before { content: ""; width: 8px; height: 8px; border-radius: 50%; background: currentColor; box-shadow: 0 0 0 3px color-mix(in srgb, currentColor 22%, transparent); }
.bsp-status--service { background: var(--bsp-g-100); color: var(--bsp-g-700); }
.bsp-status--maintenance { background: var(--bsp-warn-bg); color: var(--bsp-warn); }
.bsp-status--panne { background: var(--bsp-danger-bg); color: var(--bsp-danger); }
.bsp-status--hors { background: #eee; color: #555; }
.bsp-tag .bsp-i { width: 15px; height: 15px; }
.bsp-tag--ok { background: var(--bsp-g-50); color: var(--bsp-g-700); border: 1px solid var(--bsp-g-200); }
.bsp-tag--muted, .bsp-tag--none { background: #f2f2f2; color: #666; }
.bsp-tag--soon { background: var(--bsp-warn-bg); color: var(--bsp-warn); }
.bsp-tag--late { background: var(--bsp-danger-bg); color: var(--bsp-danger); }
.bsp-specs { display: grid; grid-template-columns: 1fr 1fr; gap: 1px; margin: 0; background: var(--bsp-line); border: 1px solid var(--bsp-line); border-radius: 14px; overflow: hidden; }
.bsp-specs > div { background: #fff; padding: 12px 14px; }
.bsp-specs dt { font-size: .72rem; text-transform: uppercase; letter-spacing: .08em; color: var(--bsp-muted); font-weight: 600; }
.bsp-specs dd.bsp-mono { letter-spacing: .02em; word-break: break-word; }
.bsp-specs dd { margin: 2px 0 0; font-weight: 700; color: var(--bsp-ink); font-size: .95rem; }
.bsp-specs small { font-weight: 500; color: var(--bsp-muted); }

/* Signaler un problème */
.bsp-report { display: flex; flex-direction: column; gap: 16px; padding: 22px; border-radius: 22px; margin-bottom: 16px; background: linear-gradient(135deg, var(--bsp-g-900), var(--bsp-g-800)); color: #c9dfbf; }
.bsp-report h2 { color: #fff; font-size: 1.2rem; margin-bottom: 4px; }
.bsp-report p { margin: 0; font-size: .92rem; }
.bsp-report__actions { display: flex; flex-direction: column; gap: 10px; }

/* Grille principale */
.bsp-grid { display: grid; grid-template-columns: 1fr; gap: 0; }

/* Échéances */
.bsp-due-grid { display: grid; gap: 12px; }
.bsp-due { display: flex; gap: 14px; align-items: center; padding: 14px 16px; border-radius: 14px; background: var(--bsp-tint); border: 1px solid var(--bsp-line); }
.bsp-due__icon { width: 44px; height: 44px; border-radius: 12px; display: grid; place-items: center; background: #fff; color: var(--bsp-g-600); flex: none; }
.bsp-due__label { display: block; font-size: .78rem; color: var(--bsp-muted); font-weight: 600; }
.bsp-due strong { display: block; color: var(--bsp-ink); }
.bsp-due__when { display: inline-block; margin-top: 2px; font-size: .8rem; font-weight: 700; color: var(--bsp-g-700); }
.bsp-due--soon { background: var(--bsp-warn-bg); border-color: #f3dcae; }
.bsp-due--soon .bsp-due__icon, .bsp-due--soon .bsp-due__when { color: var(--bsp-warn); }
.bsp-due--late { background: var(--bsp-danger-bg); border-color: #f5c6c2; }
.bsp-due--late .bsp-due__icon, .bsp-due--late .bsp-due__when { color: var(--bsp-danger); }

/* Historique */
.bsp-timeline { list-style: none; margin: 0; padding: 0; position: relative; }
.bsp-timeline::before { content: ""; position: absolute; left: 19px; top: 8px; bottom: 8px; width: 2px; background: var(--bsp-line); }
.bsp-timeline__item { position: relative; display: flex; gap: 14px; padding-bottom: 20px; }
.bsp-timeline__item:last-child { padding-bottom: 0; }
.bsp-timeline__dot { position: relative; z-index: 1; width: 40px; height: 40px; flex: none; border-radius: 50%; display: grid; place-items: center; background: var(--bsp-g-100); color: var(--bsp-g-700); border: 3px solid #fff; }
.bsp-timeline__dot .bsp-i { width: 18px; height: 18px; }
.bsp-ev--reparation .bsp-timeline__dot { background: #fde8d7; color: #b4531a; }
.bsp-ev--calibration .bsp-timeline__dot { background: #e1ecfb; color: #2c5aa0; }
.bsp-ev--remote .bsp-timeline__dot { background: #ece4fb; color: #6a3fb5; }
.bsp-ev--autre .bsp-timeline__dot { background: #f0f0f0; color: #666; }
.bsp-timeline__body { flex: 1; min-width: 0; padding-top: 2px; }
.bsp-timeline__meta { display: flex; flex-wrap: wrap; justify-content: space-between; gap: 4px 10px; font-size: .8rem; }
.bsp-ev-type { font-weight: 800; text-transform: uppercase; letter-spacing: .06em; color: var(--bsp-g-700); font-size: .72rem; }
.bsp-timeline__meta time { color: var(--bsp-muted); font-weight: 600; }
.bsp-timeline__body h3 { font-size: 1rem; margin: 4px 0; }
.bsp-timeline__body p { margin: 0 0 6px; font-size: .9rem; color: var(--bsp-muted); }
.bsp-tech { display: inline-flex; align-items: center; gap: 6px; font-size: .78rem; color: var(--bsp-muted); font-weight: 600; }
.bsp-tech .bsp-i { width: 14px; height: 14px; }

/* Ajout d'intervention */
.bsp-addform summary { cursor: pointer; display: flex; align-items: center; gap: 10px; font-weight: 800; color: var(--bsp-g-700); list-style: none; }
.bsp-addform summary::-webkit-details-marker { display: none; }
.bsp-addform[open] summary { margin-bottom: 18px; }
.bsp-form { display: grid; gap: 14px; }
.bsp-form__row { display: grid; grid-template-columns: 1fr; gap: 14px; }
.bsp-form label { display: grid; gap: 6px; font-size: .85rem; font-weight: 700; color: var(--bsp-ink); }
.bsp-form small { font-weight: 500; color: var(--bsp-muted); }
.bsp-form input, .bsp-form select, .bsp-form textarea { width: 100%; padding: 12px 14px; border: 1px solid var(--bsp-line); border-radius: 12px; background: var(--bsp-tint); font: 500 1rem inherit; font-family: inherit; color: var(--bsp-ink); }
.bsp-form input:focus, .bsp-form select:focus, .bsp-form textarea:focus { outline: none; border-color: var(--bsp-g-400); background: #fff; box-shadow: 0 0 0 4px var(--bsp-g-100); }
.bsp-form button { justify-self: start; }

/* Accès réservé */
.bsp-locked { display: flex; gap: 16px; align-items: flex-start; background: linear-gradient(135deg, #fff, var(--bsp-g-50)); border-style: dashed; border-color: var(--bsp-g-200); }
.bsp-locked__icon { width: 48px; height: 48px; flex: none; border-radius: 14px; display: grid; place-items: center; background: var(--bsp-g-600); color: #fff; }
.bsp-locked h2 { font-size: 1.1rem; margin-bottom: 6px; }
.bsp-locked p { font-size: .92rem; color: var(--bsp-muted); margin: 0 0 14px; }

/* Documentation */
.bsp-docs { list-style: none; margin: 0; padding: 0; display: grid; gap: 8px; }
.bsp-docs a { display: flex; align-items: center; gap: 12px; padding: 10px 12px; border-radius: 12px; border: 1px solid var(--bsp-line); color: var(--bsp-ink); font-weight: 600; font-size: .92rem; transition: border-color .2s, background .2s; }
.bsp-docs a:hover { border-color: var(--bsp-g-200); background: var(--bsp-g-50); }
.bsp-docs small { display: block; font-size: .74rem; color: var(--bsp-muted); font-weight: 500; }
.bsp-docs__icon { width: 38px; height: 38px; flex: none; border-radius: 10px; display: grid; place-items: center; background: var(--bsp-danger-bg); color: var(--bsp-danger); }
.bsp-docs__icon--video { background: var(--bsp-g-100); color: var(--bsp-g-700); }
.bsp-product-link { display: flex; align-items: center; justify-content: space-between; gap: 12px; color: var(--bsp-g-800); font-weight: 700; font-size: .92rem; transition: border-color .2s, transform .2s; }
.bsp-product-link:hover { border-color: var(--bsp-g-400); color: var(--bsp-g-700); transform: translateY(-2px); }
.bsp-footnote { font-size: .78rem; color: var(--bsp-muted); text-align: center; }

/* Saisie du code / connexion */
.bsp-lookup, .bsp-login { text-align: center; padding: 34px 24px; }
.bsp-lookup__icon { width: 64px; height: 64px; margin: 0 auto 16px; border-radius: 18px; display: grid; place-items: center; background: var(--bsp-g-600); color: #fff; }
.bsp-lookup__icon .bsp-i { width: 30px; height: 30px; }
.bsp-lookup h1, .bsp-login h2 { font-size: 1.5rem; margin-bottom: 8px; }
.bsp-lookup p, .bsp-login > p { color: var(--bsp-muted); }
.bsp-lookup__form { display: flex; gap: 10px; margin-top: 18px; }
.bsp-lookup__form input { flex: 1; min-width: 0; padding: 14px 16px; border: 1px solid var(--bsp-line); border-radius: 14px; font: 700 1.1rem ui-monospace, Menlo, Consolas, monospace; letter-spacing: .14em; text-transform: uppercase; text-align: center; }
.bsp-lookup__form input:focus { outline: none; border-color: var(--bsp-g-400); box-shadow: 0 0 0 4px var(--bsp-g-100); }
.bsp-login form { max-width: 380px; margin: 20px auto; text-align: left; display: grid; gap: 4px; }
.bsp-login form p { margin: 0 0 10px; }
.bsp-login label { display: block; font-weight: 700; font-size: .85rem; color: var(--bsp-ink); margin-bottom: 6px; }
.bsp-login input[type=text], .bsp-login input[type=password] { width: 100%; padding: 12px 14px; border: 1px solid var(--bsp-line); border-radius: 12px; font: inherit; background: var(--bsp-tint); }
.bsp-login .login-remember label { display: inline-flex; gap: 8px; font-weight: 500; }
.bsp-login input[type=submit] { width: 100%; padding: 14px; border: 0; border-radius: 999px; background: var(--bsp-g-600); color: #fff; font: 700 1rem inherit; font-family: inherit; cursor: pointer; }
.bsp-login input[type=submit]:hover { background: var(--bsp-g-700); }
.bsp-login a { color: var(--bsp-g-700); font-weight: 600; }

/* Espace client */
.bsp-espace-head { display: flex; justify-content: space-between; align-items: flex-end; gap: 16px; flex-wrap: wrap; margin-bottom: 18px; }
.bsp-espace-head h2 { font-size: 1.7rem; }
.bsp-kpis { display: grid; grid-template-columns: repeat(2, 1fr); gap: 12px; margin-bottom: 18px; }
.bsp-kpi { background: #fff; border: 1px solid var(--bsp-line); border-radius: 16px; padding: 16px 18px; }
.bsp-kpi strong { display: block; font-size: 2rem; font-weight: 800; color: var(--bsp-g-700); line-height: 1.1; }
.bsp-kpi span { font-size: .85rem; color: var(--bsp-muted); }
.bsp-kpi--warn strong { color: var(--bsp-warn); }
.bsp-machines { display: grid; gap: 12px; }
.bsp-machine { display: flex; align-items: center; gap: 14px; padding: 14px; background: #fff; border: 1px solid var(--bsp-line); border-radius: 18px; color: var(--bsp-ink-2); transition: border-color .2s, transform .2s, box-shadow .2s; }
.bsp-machine:hover { border-color: var(--bsp-g-200); transform: translateY(-2px); box-shadow: var(--bsp-shadow); color: var(--bsp-ink-2); }
.bsp-machine__media { width: 64px; height: 64px; flex: none; border-radius: 14px; background: var(--bsp-g-50); display: grid; place-items: center; overflow: hidden; color: var(--bsp-g-500); }
.bsp-machine__media img { width: 100%; height: 100%; object-fit: cover; }
.bsp-machine__media .bsp-i { width: 30px; height: 30px; }
.bsp-machine__body { flex: 1; min-width: 0; display: grid; gap: 2px; }
.bsp-machine__body strong { color: var(--bsp-ink); }
.bsp-machine__body small { color: var(--bsp-muted); font-size: .8rem; }
.bsp-machine__tags { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 6px; }
.bsp-machine__tags .bsp-status, .bsp-machine__tags .bsp-tag { font-size: .72rem; padding: 4px 10px; }
.bsp-machine__arrow { color: var(--bsp-g-600); }

/* Tablette et plus */
@media (min-width: 720px) {
	.bsp { padding: 40px 0 80px; }
	.bsp-hero { grid-template-columns: 340px 1fr; }
	.bsp-hero__media { aspect-ratio: auto; min-height: 100%; }
	.bsp-hero__body { padding: 30px; }
	.bsp-report { flex-direction: row; align-items: center; justify-content: space-between; padding: 26px 30px; }
	.bsp-report__actions { flex-direction: row; flex: none; }
	.bsp-due-grid { grid-template-columns: 1fr 1fr; }
	.bsp-form__row { grid-template-columns: 1fr 1fr; }
	.bsp-specs { grid-template-columns: repeat(4, 1fr); }
	.bsp-kpis { grid-template-columns: repeat(4, 1fr); }
}
@media (min-width: 980px) {
	.bsp-grid { grid-template-columns: minmax(0, 1fr) 340px; gap: 20px; align-items: start; }
	.bsp-side { position: sticky; top: 100px; }
	.bsp-card { padding: 26px; }
}
@media (max-width: 719px) {
	.bsp-specs > div:nth-child(odd):last-child { grid-column: 1 / -1; }
}

/* Le passeport a ses propres boutons WhatsApp : pas de bouton flottant du thème. */
.bsp-page .wa-float { display: none; }

/* =========================================================
   Phase 2 — signalement, ticket, appel vidéo
   ========================================================= */
.bsp-container--form { max-width: 680px; }
.bsp-container--ticket { max-width: 1120px; }
.bsp-center { text-align: center; }
.bsp-btn--block { width: 100%; }
.bsp-btn.is-loading { opacity: .7; pointer-events: none; }
.bsp-hp { position: absolute; left: -9999px; }
.bsp-back { display: inline-block; margin-bottom: 14px; font-weight: 700; font-size: .9rem; color: var(--bsp-g-700); }
.bsp-alert--info { background: #eaf2fd; color: #234d86; align-items: flex-start; }
.bsp-alert--info a { color: inherit; text-decoration: underline; font-weight: 800; }
.bsp-alert--big { align-items: flex-start; padding: 18px 20px; }
.bsp-alert--big > div { display: grid; gap: 6px; font-weight: 500; }
.bsp-alert--big strong { font-size: 1.05rem; }
.bsp-alert--big .bsp-btn { justify-self: start; margin-top: 6px; }

/* Mini fiche machine */
.bsp-machine-mini { display: flex; gap: 16px; align-items: center; }
.bsp-machine-mini h1 { font-size: 1.3rem; }
.bsp-machine-mini .bsp-eyebrow { margin-bottom: 4px; color: var(--bsp-danger); }
.bsp-machine-mini small { color: var(--bsp-muted); }

/* Choix « machine à l'arrêt » */
.bsp-choice, .bsp-chips { border: 0; padding: 0; margin: 0; }
.bsp-choice legend, .bsp-chips legend, .bsp-upload__label { font-size: .85rem; font-weight: 700; color: var(--bsp-ink); margin-bottom: 8px; padding: 0; }
.bsp-choice { display: grid; grid-template-columns: 1fr; gap: 10px; }
.bsp-choice__opt { position: relative; display: flex !important; gap: 12px; align-items: center; padding: 14px 16px; border: 2px solid var(--bsp-line); border-radius: 14px; cursor: pointer; transition: border-color .2s, background .2s; }
.bsp-choice__opt input { width: 20px !important; height: 20px; accent-color: var(--bsp-g-600); flex: none; padding: 0 !important; }
.bsp-choice__opt span { display: grid; }
.bsp-choice__opt strong { color: var(--bsp-ink); }
.bsp-choice__opt small { color: var(--bsp-muted); font-weight: 500; }
.bsp-choice__opt:has(input:checked) { border-color: var(--bsp-g-500); background: var(--bsp-g-50); }
.bsp-choice__opt--danger input { accent-color: var(--bsp-danger); }
.bsp-choice__opt--danger:has(input:checked) { border-color: var(--bsp-danger); background: var(--bsp-danger-bg); }
.bsp-chips { display: flex; flex-wrap: wrap; gap: 8px; }
.bsp-chips legend { width: 100%; }
.bsp-chips label { display: inline-flex !important; cursor: pointer; }
.bsp-chips input { position: absolute; opacity: 0; width: 1px !important; }
.bsp-chips span { padding: 9px 14px; border-radius: 99px; border: 1px solid var(--bsp-line); background: #fff; font-weight: 600; font-size: .86rem; color: var(--bsp-ink-2); transition: all .2s; }
.bsp-chips input:checked + span { background: var(--bsp-g-600); border-color: var(--bsp-g-600); color: #fff; }
.bsp-chips input:focus-visible + span { outline: 3px solid var(--bsp-g-200); }

/* Photos */
.bsp-upload { display: grid; gap: 8px; }
.bsp-upload__drop { position: relative; display: flex !important; align-items: center; gap: 14px; padding: 16px; border: 2px dashed var(--bsp-g-200); border-radius: 14px; background: var(--bsp-g-50); cursor: pointer; }
.bsp-upload__drop input { position: absolute; inset: 0; opacity: 0; cursor: pointer; }
.bsp-upload__drop span:last-child { display: grid; }
.bsp-upload__drop strong { color: var(--bsp-g-800); }
.bsp-upload__drop small { color: var(--bsp-muted); font-weight: 500; }
.bsp-upload__icon { width: 46px; height: 46px; border-radius: 12px; display: grid; place-items: center; background: var(--bsp-g-600); color: #fff; flex: none; }
.bsp-upload__preview { display: flex; flex-wrap: wrap; gap: 8px; }
.bsp-upload__preview img { width: 84px; height: 84px; object-fit: cover; border-radius: 10px; }
.bsp-upload__preview p { width: 100%; }

/* En-tête du ticket */
.bsp-ticket-head__top { display: flex; flex-wrap: wrap; justify-content: space-between; gap: 12px; align-items: flex-start; }
.bsp-ticket-head h1 { font-size: clamp(1.35rem, 4vw, 1.8rem); margin-bottom: 4px; }
.bsp-ticket-head .bsp-tags { margin: 0; }
.bsp-tstatus { display: inline-flex; align-items: center; padding: 6px 14px; border-radius: 99px; font-size: .82rem; font-weight: 800; }
.bsp-tstatus--nouveau { background: #eaf2fd; color: #234d86; }
.bsp-tstatus--distance { background: #ece4fb; color: #5b34a0; }
.bsp-tstatus--site { background: var(--bsp-warn-bg); color: var(--bsp-warn); }
.bsp-tstatus--resolu { background: var(--bsp-g-100); color: var(--bsp-g-700); }

/* Étapes */
.bsp-steps { list-style: none; margin: 22px 0 0; padding: 0; display: grid; grid-template-columns: repeat(4, 1fr); counter-reset: s; }
.bsp-step { position: relative; display: grid; justify-items: center; gap: 8px; text-align: center; font-size: .74rem; font-weight: 700; color: var(--bsp-muted); }
.bsp-step::before { content: ""; position: absolute; top: 9px; left: -50%; width: 100%; height: 3px; background: var(--bsp-line); z-index: 0; }
.bsp-step:first-child::before { display: none; }
.bsp-step__dot { position: relative; z-index: 1; width: 21px; height: 21px; border-radius: 50%; background: #fff; border: 3px solid var(--bsp-line); }
.bsp-step--done .bsp-step__dot { background: var(--bsp-g-600); border-color: var(--bsp-g-600); }
.bsp-step--done::before, .bsp-step--current::before { background: var(--bsp-g-500); }
.bsp-step--current .bsp-step__dot { border-color: var(--bsp-g-600); box-shadow: 0 0 0 5px var(--bsp-g-100); }
.bsp-step--current { color: var(--bsp-g-800); }
.bsp-step--skipped { opacity: .45; text-decoration: line-through; }
.bsp-step--skipped::before { background: var(--bsp-g-500); }
.bsp-onsite { display: flex; align-items: center; gap: 10px; margin: 18px 0 0; padding: 12px 14px; border-radius: 12px; background: var(--bsp-warn-bg); color: var(--bsp-warn); font-weight: 600; }

/* Appel vidéo */
.bsp-call { border: 2px solid var(--bsp-g-200); background: linear-gradient(160deg, #fff, var(--bsp-g-50)); scroll-margin-top: 100px; }
.bsp-call.is-highlight { box-shadow: 0 0 0 6px var(--bsp-g-100); }
.bsp-call__head { display: flex; gap: 14px; align-items: flex-start; margin-bottom: 16px; }
.bsp-call__head h2 { font-size: 1.15rem; margin-bottom: 4px; }
.bsp-call__head p { margin: 0; font-size: .92rem; color: var(--bsp-muted); }
.bsp-call__icon { width: 50px; height: 50px; flex: none; border-radius: 14px; display: grid; place-items: center; background: var(--bsp-g-600); color: #fff; }
.bsp-call__icon .bsp-i { width: 26px; height: 26px; }
.bsp-call__actions { display: flex; flex-direction: column; gap: 10px; }
.bsp-call__invite { display: flex; align-items: center; gap: 12px; padding: 12px 16px; margin-bottom: 16px; border-radius: 12px; background: var(--bsp-g-700); color: #fff; }
.bsp-pulse { width: 12px; height: 12px; border-radius: 50%; background: #ff5b4f; flex: none; animation: bsp-pulse 1.4s ease-out infinite; }
@keyframes bsp-pulse { 0% { box-shadow: 0 0 0 0 rgba(255, 91, 79, .6); } 100% { box-shadow: 0 0 0 12px rgba(255, 91, 79, 0); } }
.bsp-call__stage { margin-top: 4px; }
.bsp-call__frame { position: relative; width: 100%; height: min(72vh, 620px); min-height: 420px; border-radius: 16px; overflow: hidden; background: #0f1a12; }
.bsp-call__frame iframe { position: absolute; inset: 0; width: 100%; height: 100%; border: 0; }
.bsp-call__opened { position: absolute; inset: 0; display: grid; place-content: center; gap: 6px; text-align: center; padding: 20px; color: #d5e6cc; }
.bsp-call__opened strong { color: #fff; font-size: 1.05rem; }
.bsp-call__frame:has(.bsp-call__opened) { height: auto; min-height: 160px; }
.bsp-call__bar { display: flex; flex-wrap: wrap; gap: 10px; align-items: center; justify-content: space-between; margin-top: 12px; }
.bsp-call__live { display: inline-flex; align-items: center; gap: 8px; font-weight: 800; color: var(--bsp-danger); font-size: .9rem; }
.bsp-call__external { font-size: .85rem; font-weight: 600; color: var(--bsp-g-700); text-decoration: underline !important; }
.bsp-call__tip { display: flex; gap: 8px; align-items: center; margin: 14px 0 0; font-size: .82rem; color: var(--bsp-muted); }
.bsp-call__note { margin: 10px 0 0; font-size: .8rem; color: var(--bsp-warn); background: var(--bsp-warn-bg); padding: 10px 12px; border-radius: 10px; }
.bsp-call__note a { color: inherit; text-decoration: underline; font-weight: 700; }
.bsp-call__error { margin: 12px 0 0; }

/* Problème signalé */
.bsp-ticket-meta { display: flex; flex-wrap: wrap; gap: 6px 14px; margin: -8px 0 12px; font-size: .8rem; color: var(--bsp-muted); font-weight: 600; }
.bsp-ticket-meta span + span::before { content: "·"; margin-right: 14px; }
.bsp-ticket-desc { margin: 0; color: var(--bsp-ink); white-space: normal; }
.bsp-photos { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 14px; }
.bsp-photos img { width: 120px; height: 120px; object-fit: cover; border-radius: 12px; border: 1px solid var(--bsp-line); }
.bsp-reporter { display: flex; flex-wrap: wrap; gap: 8px 18px; margin: 16px 0 0; padding-top: 14px; border-top: 1px dashed var(--bsp-line); }
.bsp-reporter a { display: inline-flex; align-items: center; gap: 8px; font-weight: 700; color: var(--bsp-g-700); }
.bsp-resolved { display: flex; gap: 16px; align-items: flex-start; background: var(--bsp-g-50); border-color: var(--bsp-g-200); }
.bsp-resolved h2 { font-size: 1.1rem; margin-bottom: 6px; }
.bsp-resolved p { margin: 0 0 6px; }

/* Fil d'échanges */
.bsp-thread { list-style: none; margin: 0 0 16px; padding: 0; display: grid; gap: 10px; }
.bsp-msg { display: flex; }
.bsp-msg--staff { justify-content: flex-start; }
.bsp-msg--client { justify-content: flex-end; }
.bsp-msg--system { justify-content: center; }
.bsp-msg__sys { font-size: .76rem; color: var(--bsp-muted); background: var(--bsp-tint); padding: 5px 12px; border-radius: 99px; text-align: center; }
.bsp-msg__bubble { max-width: 85%; padding: 10px 14px; border-radius: 16px; }
.bsp-msg--staff .bsp-msg__bubble { background: var(--bsp-g-100); border-bottom-left-radius: 4px; }
.bsp-msg--client .bsp-msg__bubble { background: #eef1f5; border-bottom-right-radius: 4px; }
.bsp-msg__who { display: block; font-size: .74rem; font-weight: 800; color: var(--bsp-g-800); }
.bsp-msg--client .bsp-msg__who { color: #3c4a5e; }
.bsp-msg__bubble p { margin: 2px 0 4px; color: var(--bsp-ink); font-size: .94rem; }
.bsp-msg__bubble time { font-size: .7rem; color: var(--bsp-muted); }
.bsp-reply textarea { min-height: 90px; }
.bsp-reply__bar { display: flex; justify-content: space-between; align-items: center; gap: 10px; }
.bsp-reply__attach { position: relative; display: inline-flex !important; grid-auto-flow: column; align-items: center; gap: 8px !important; padding: 10px 14px; border: 1px solid var(--bsp-line); border-radius: 99px; cursor: pointer; color: var(--bsp-ink-2); }
.bsp-reply__attach input { position: absolute; inset: 0; opacity: 0; cursor: pointer; }

/* Actions technicien */
.bsp-actions { display: grid; gap: 12px; border-color: var(--bsp-g-200); }
.bsp-actions h2 { margin-bottom: 6px !important; }
.bsp-actions details { border: 1px solid var(--bsp-line); border-radius: 12px; padding: 12px 14px; }
.bsp-actions summary { cursor: pointer; font-weight: 700; color: var(--bsp-ink); }
.bsp-actions details[open] summary { margin-bottom: 12px; }

/* Listes de tickets (passeport, espace client) */
.bsp-tickets { list-style: none; margin: 0; padding: 0; display: grid; gap: 8px; }
.bsp-tickets a { display: flex; align-items: center; gap: 12px; padding: 12px 14px; border: 1px solid var(--bsp-line); border-radius: 14px; color: var(--bsp-ink-2); background: #fff; transition: border-color .2s; }
.bsp-tickets a:hover { border-color: var(--bsp-g-400); }
.bsp-tickets__body { flex: 1; min-width: 0; display: grid; }
.bsp-tickets__body strong { color: var(--bsp-ink); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.bsp-tickets__body small { color: var(--bsp-muted); }
.bsp-tickets .bsp-tstatus { font-size: .72rem; padding: 4px 10px; white-space: nowrap; }
.bsp-espace-section { margin-top: 26px; }
.bsp-espace-section > h3 { font-size: 1.15rem; margin-bottom: 12px; }

/* Notification */
.bsp-toast { position: fixed; left: 50%; bottom: 24px; transform: translate(-50%, 20px); opacity: 0; z-index: 999; padding: 12px 18px; border-radius: 99px; background: #143218; color: #fff; font: 600 .9rem "Plus Jakarta Sans", system-ui, sans-serif; box-shadow: 0 10px 30px -10px rgba(0, 0, 0, .4); transition: all .3s; pointer-events: none; }
.bsp-toast.is-visible { opacity: 1; transform: translate(-50%, 0); }

@media (min-width: 720px) {
	.bsp-choice { grid-template-columns: 1fr 1fr; }
	.bsp-call__actions { flex-direction: row; }
	.bsp-step { font-size: .8rem; }
}
@media (max-width: 719px) {
	.bsp-call__frame { height: 70vh; }
	.bsp-steps { margin-top: 18px; }
	.bsp-step__label { max-width: 76px; line-height: 1.2; }
}

.bsp-card--alert { border-color: #c9b8ef; background: linear-gradient(160deg, #fff, #f6f2fd); }
@media (min-width: 720px) { .bsp-kpis { grid-template-columns: repeat(3, 1fr); } }